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Vodafone: Official Policy Regarding the Upcoming Price Rise Freeze

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Vodafone: Official Policy Regarding the Upcoming Price Rise Freeze
Official Policy

This communication sets out the official policy regarding the upcoming price rise freeze and the treatment of all Vodafone Consumer & SoHo only (businesses with 1-9 employees) orders (PAYM, HBB, SIMO, MBB & Smart Watches) placed around the 27 February cut-off date.

1. General Rule

Any order raised on or before 26 February will be subject to the scheduled price rise effective 1 April 2026.

Any order raised on 27 February or later will not be subject to the 1 April 2026 increase. Instead, the first applicable price rise will occur on 1 April 2027.

2. Device Availability Exception

An exception applies where an order includes a device that is not available for shipping on the order creation date (e.g., backorder or preorder status).

In such cases:

An additional 14 days will be added to the original order date.

If the revised (order date + 14 days) falls on or after 27 February, the customer will not be subject to the 2026 price rise.

Instead, their first price rise will apply from 1 April 2027.

If the revised date remains before 27 February, the 1 April 2026 price rise will apply as normal.

3. Timing Clarifications

A customer purchasing a product on 26 February at 23:59 (11:59 p.m.) will be subject to the price rise effective 1 April 2026.

A customer applying to purchase a product on 27 February 0:00 (12.00am/midnight) will not experience a price rise on 1 April 2026. Their first increase will take effect on 1 April 2027.

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